Privacy Policy

1. Introduction

Welcome to PawTrack ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet health and wellness platform.

By using PawTrack, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Name and email address (via Clerk authentication)
• Account credentials and authentication data
• Payment information (processed securely through Paddle)

2.2 Pet Information

You provide us with information about your pets, including:

• Pet name, type, breed, age, and weight
• Health conditions, medications, and allergies
• Diet, activity, and behavioral information
• Veterinary records and health logs
• Pet sitter instructions and emergency contacts
• Travel plans and schedules

2.3 Usage Information

We automatically collect limited technical information:

• Browser type and version (via user-agent string, collected only for error logging purposes)
• AI conversation history and queries (to provide personalized pet care advice)

Note: We do NOT collect IP addresses, location data, or detailed usage analytics. We respect your privacy and only collect information essential to providing our service.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our pet health and wellness services
• AI-Powered Features: To generate personalized health reports, breed information, and AI-assisted advice using OpenAI's GPT models
• Communication: To send you service updates, reminders, and important notifications
• Payment Processing: To process subscription payments and manage billing
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Third-Party Services

We use the following third-party services that may collect or process your information:

5. Data Storage and Security

We implement industry-standard security measures to protect your information:

• Data is stored in secure Microsoft Azure SQL databases
• All data transmission is encrypted using SSL/TLS
• Authentication is handled securely through Clerk
• Access to data is restricted and monitored
• Regular security audits and updates are performed

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time. Some information may be retained for legal or business purposes even after account deletion.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Opt-out of certain data processing activities
• Withdrawal of Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at the email address provided below.

8. Children's Privacy

Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our service, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: